FAQs

1. How long does delivery take?

On average, merchandise is produced and shipped from our facility 3-5 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).

2. I need my order fast, do you guys provide expedited shipping?

Unfortunately, we do not offer expedited shipping.

3. Will I be charged with customs and taxes?

Since tax is not included in the price listed on our website, you might have to pay customs and taxes when your product is delivered. Your local customs office will determine the final destination of your order and impose any applicable import taxes, tariffs, and related customs fees upon arrival. You are in charge of paying these fees and taxes; we won’t help with that. Any delays brought on by your nation’s customs office are not our responsibility. Please get in touch with the customs office in your area for further information on the fees.

MY ORDER

1. How do I change or cancel my order?

In the event you wish to cancel or change your order, please contact us within 24 hours upon confirmation of the order via support@vascarabag.com. Please keep in mind that any cancellations after 24 hours upon approval of the order will no longer be allowed.

2. Can I change my shipping address after placing an order?

If you wish to change your shipping address, please contact us at support@vascarabag.com within 24 hours after placing your order. Our Customer Service will check your order and confirm ASAP. Your shipping address cannot be changed after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational one as we do not know how long the destination’s customs department will have the package on hold.

3. When will I get my tracking number?

Once the order has been processed, a tracking number usually takes 3-5 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. In the following cases:

You haven’t received your tracking number within 5 business days
Tracking status is “not available” within 2 to 3 business days from the time you have received your tracking number
Then kindly send us an email at support@vascarabag.com

4. How do I track my order?

To track your order:

Click “Track Order” at the top of the page
Enter your tracking number to check the order status

5. Why has the tracking status not been updated?

In certain situations, tracking data might not be updated right away, particularly when shipments are sent via registered airmail. Please don’t worry, though; your thing is on its way. The following are some explanations for the lack of tracking information at this time:

There may be delays between the scanning events and the website’s updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please be patient for a few more days and try again later.
The package may not be scanned until it reaches the regional hub near the destination.
The package is in transit between the origin and the destination country. The tracking information should pick up again once your packages reach your local country.
Some shipments are not trackable, for example, flat rate shipping. (Unless a tracking number was purchased during the checkout).

Please note that most parcels will be received within 7-15 business days after the shipment date. The delivery time frame is valid regardless of the tracking information’s availability online. If your tracking status has not been updated for over 10 days, please contact us via support@vascarabag.com and we will assist you.

PAYMENT METHODS

We accept the following methods of payment:

Credit/Debit cards (VISA, MasterCard, AMEX)
PayPal

We do not accept the following methods of payment:

Personal checks
Money orders
Direct bank transfers
Cash on delivery

RETURNS & REFUNDS

Return

We accept Return of the order’s items only under these circumstances

The item(s) is/are damaged at the item of its arrival to your address. Please contact us via our support email support@vascarabag.com with information regarding your order number and photos of damaged items so we can verify. We will respond WITHIN 24 HOURS to inform you if your return request is approved and provide the return address.

The item(s) is/are damaged within 15 days of use (counted from the ‘delivered’ day shown in the tracking number). Please contact us via our support email support@vascarabag.com with information regarding your order number and the photos of damaged items so we can verify. We will respond WITHIN 24 HOURS to inform you if your return request is approved and provide the return address.

After your return request is approved, please return the items to the return address that we provide. Please notice, the return fee (shipping fee or any related cost) is at the customer’s expense.

We will only ship the item’s replacement once we receive the ACTIVE tracking number of the return package. The delivery takes 7-15 days from the time we ship.

Refund

We offer refund under these circumstances.

The tracking system shows no updated progress for too long.

We will process a 100% refund in the following cases:

US domestic order which shipped Express is still in transit after 6 business days from the shipped date or tracking does not update after 6 business days.

US domestic order with tracking not updated after 10 business days from the latest update and shipped Economy.

International order with tracking not updated after 30 business days from the latest update.

Please contact us via our support email support@vascarabag.com with your order number and we will take care of the issue.

Please note that our refund policy will not apply in the case of any force majeure event.

The item(s) is/are damaged at the item of its arrival to your address.

Please contact us via our support email support@vascarabag.com with information regarding your order number and photos of damaged items so we can verify. We will respond WITHIN 24 HOURS to inform you if your refund request is approved.

We offer 100% refund if the customer returns the item(s) to us and once the tracking number of the return package is active. Please notice, the return fee (shipping fee or any related cost) is at the customer’s expense.

We offer 50% refund in the customer does not want to return the item(s).

We will refund the money back to the customer’s PayPal or credit card, depending on the payment method the customer use for their order. The refund process takes 1-3 days from the time the customer agrees to the refund.

After this period, if the customer still hasn’t received the refund, please contact us via our support email support@vascarabag.com

The item(s) is/are damaged within 15 days of use (counted from the ‘delivered’ day shown in the tracking number)

We offer 75% refund if the customer returns the item(s) to us and once the tracking number of the return package is active. Please notice, the return fee (shipping fee or any related cost) is at the customer’s expense.

We offer 50% refund in the customer does not want to return the item(s).

After this period, if the customer still hasn’t received the refund, please contact us via our support email support@vascarabag.com

Other common issues inquired by the customers

The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.

We do not offer refunds or reship for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.

The package was delivered to the incorrect address.

If the package has arrived at a location different from the recipient address, we will replace the item. Please contact us via our support email support@vascarabag.com with your order number. We will respond WITHIN 24 HOURS.

The package was returned to the sender because an invalid address was provided.

We do not offer replacements, refunds, or credits for invalid address entry.

The package was returned to its sender but the address was valid and correct.

We will be happy to replace and reship the order that was returned to its sender or to refund your order. Please contact us via our support email