Refund Policy
Modification/Cancellation
All orders are subject to modification or cancellation for any reason.
However, we only accept Modification/Cancellation of the order WITHIN 24 HOURS from the time the order is placed.
To initiate the Modification/Cancellation, please email us at our support email support@vascarabag.com. We will respond WITHIN 24 HOURS to inform you if your request is approved.
Return
We accept Return of the order’s items only under these circumstances
The item(s) is/are damaged at the item of its arrival to your address. Please contact us via our support email support@vascarabag.com with information regarding your order number and photos of damaged items so we can verify. We will respond WITHIN 24 HOURS to inform you if your return request is approved and provide the return address.
The item(s) is/are damaged within 15 days of use (counted from the ‘delivered’ day shown in the tracking number). Please contact us via our support email support@vascarabag.com with information regarding your order number and the photos of damaged items so we can verify. We will respond WITHIN 24 HOURS to inform you if your return request is approved and provide the return address.
After your return request is approved, please return the items to the return address that we provide. Please notice, the return fee (shipping fee or any related cost) is at the customer’s expense.
The replacement item won’t be shipped until we get the return package’s ACTIVE tracking number. After we ship, the delivery takes seven to fifteen days.
Refund
We offer refund under these circumstances.
The tracking system shows no updated progress for too long.
We will process a 100% refund in the following cases:
US domestic order which shipped Express is still in transit after 6 business days from the shipped date or tracking does not update after 6 business days.
US domestic order with tracking not updated after 10 business days from the latest update and shipped Economy.
International order with tracking not updated after 30 business days from the latest update.
Please contact us via our support email support@vascarabag.com with your order number and we will take care of the issue.
Please note that our refund policy will not apply in the case of any force majeure event.
The item(s) is/are damaged at the item of its arrival to your address.
Please contact us via our support email support@vascarabag.com with information regarding your order number and photos of damaged items so we can verify. We will respond WITHIN 24 HOURS to inform you if your refund request is approved.
We offer 100% refund if the customer returns the item(s) to us and once the tracking number of the return package is active. Please notice, the return fee (shipping fee or any related cost) is at the customer’s expense.
If the buyer decides not to return the item(s), we give a 50% refund.
We will refund the money back to the customer’s PayPal or credit card, depending on the payment method the customer use for their order. The refund process takes 1-3 days from the time the customer agrees to the refund.
After this period, if the customer still hasn’t received the refund, please contact us via our support email support@vascarabag.com
The item(s) is/are damaged within 15 days of use (counted from the ‘delivered’ day shown in the tracking number)
Please contact us via our support email support@vascarabag.com with information regarding your order number and photos of damaged items so we can verify. We will respond WITHIN 24 HOURS to inform you if your refund request is approved.
We offer 75% refund if the customer returns the item(s) to us and once the tracking number of the return package is active. Please notice, the return fee (shipping fee or any related cost) is at the customer’s expense.
If the buyer decides not to return the item(s), we give a 50% refund.
We will refund the money back to the customer’s PayPal or credit card, depending on the payment method the customer use for their order. The refund process takes 1-3 days from the time the customer agrees to the refund.
After this period, if the customer still hasn’t received the refund, please contact us via our support email support@vascarabag.com.
Other common issues inquired by the customers
The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.
We do not offer refunds or reship for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.
The package was delivered to the incorrect address.
If the package has arrived at a location different from the recipient address, we will replace the item. Please contact us via our support email support@vascarabag.com with your order number. We will respond WITHIN 24 HOURS.
Due to an incorrect address, the package was sent back to the sender.
We do not offer replacements, refunds, or credits for invalid address entry.
The package was returned to its sender but the address was valid and correct.
We will be happy to replace and reship the order that was returned to its sender or to refund your order. Please contact us via our support email support@vascarabag.com with your order number. We will respond WITHIN 24 HOURS.
The post office provided a notice that the package was lost in the mail.
We will be happy to replace and reship the order that was lost in the mail. Please contact us via our support email support@vascarabag.com with your order number. We will respond WITHIN 24 HOURS.